We ship every order from our US fulfilment partners. Below is exactly what to expect once you place one.
Processing time
Orders are prepared within 1 to 3 business days, Monday to Friday, excluding public holidays. You will get a confirmation email straight away and a second email with tracking as soon as the parcel leaves the warehouse.
Delivery times and rates
Standard shipping is $8 and arrives 5 to 10 business days after dispatch. Express shipping is $15 and arrives 2 to 5 business days after dispatch. Standard shipping is free on every order over $70.
Rates are calculated and shown at checkout before you pay, so there is never a surprise at the last step.
Where we ship
We ship to the United States and France. If you are outside those countries and want to order, write to us at support@truffio.com and we will tell you when your country goes live.
Multiple parcels
Larger orders are sometimes packed across more than one parcel and can arrive a day or two apart. Each parcel gets its own tracking number.
Tracking
Tracking numbers can take up to 48 hours to start showing scans after dispatch. If your tracking has not moved five business days after you received it, email us and we will chase the carrier for you.
Wrong address
We can usually correct an address in the first few hours after an order is placed. Email us straight away with your name and order number and we will try to catch it before the parcel is picked. Once a parcel has shipped the address is fixed.
Delayed, lost or damaged parcels
If a parcel is marked delivered and you do not have it, check with anyone else at the address and your local carrier depot first, then contact us. If something arrives damaged, send us a photo within 30 days of delivery and we will replace it or refund it.
Questions
Email support@truffio.com and we will reply within one business day.
